Razer is investigating a potential data breach that may have affected everything from its user database to its source code, while reportedly requiring all users to reset their passwords, according to a report on July 9.
Razer provided some more detail on July 11, acknowledging that the hack involved Razer Gold.
“We were alerted to a potential hack on July 9, 2023 impacting Razer Gold,” a Razer spokesman said in a email. “Upon learning about the breach, the team immediately conducted a thorough review of all Razer’s websites and have taken all necessary steps to secure our platforms. Razer is still in the midst of investigations, and we remain committed to ensuring the digital safety and security of all our customers. Once investigations have concluded, Razer anticipates that we will report this matter to the relevant authorities.”
On July 9, a user began selling what he claims to be access to the “database, source code, encryption key, etc.” security analysts FalconFeedsio reported via Twitter. Razer then responded, saying that the company had been “made aware of a potential breach and are currently investigating.”
According to Bleeping Computer, which dug further into the story, the screenshots indicate that the potential hack includes email addresses of users, anti-cheat code, Razer Gold balances, and more.
It’s unclear whether the hacker has indeed obtained access that the hacker’s claims are valid. However, Bleeping Computer said that it’s confirmed that user sessions are being reset and that users are also being asked to change their passwords. Razer doesn’t appear to have posted any messages inside its support forums, and it has yet to comment further on its social media accounts. Company representatives have not responded to PCWorld’s requests for comment by press time.
If you are having problems accessing your Razer account and are being asked to change your password, it’s possible that this is why.
This story was updated on July 11 with new information.
Author: Mark Hachman, Senior Editor, PCWorld
Mark has written for PCWorld for the last decade, with 30 years of experience covering technology. He has authored over 3,500 articles for PCWorld alone, covering PC microprocessors, peripherals, and Microsoft Windows, among other topics. Mark has written for publications including PC Magazine, Byte, eWEEK, Popular Science and Electronic Buyers' News, where he shared a Jesse H. Neal Award for breaking news. He recently handed over a collection of several dozen Thunderbolt docks and USB-C hubs because his office simply has no more room.