Publicly, Intel is no closer to solving the mystery that surrounds crashes with its 13th- and 14th-gen Core desktop processors. However, company representatives denied Internet comments that say that its mobile processors are subject to the same crashes.
Matthew Cassells, the founder of Alderon Games and developer of Path of Titans, claimed on Reddit that the company had noted crashes on Intel’s mobile processors. “Yes we have several laptops that have failed with the same crashes,” he wrote. “It’s just slightly more rare then [sic] the desktop CPU faults.”
Previously, Alderon had issued a statement blaming “thousands of crashes,” as noted by its own crash reports on the Intel CPUs. It also claimed it would switch its server infrastructure to chips made by AMD.
Intel’s problem with its latest Core chips has persisted since January, but simmered for months while developers began pointing fingers and PC makers started working on solutions. To date, the most bulletproof solution has been simply to swap out an affected part for a replacement, which Intel has been willing to do. Intel has also issued guidance as to what power-profile settings users and board makers should use while it works to solve the problem.
An Intel representative said Friday via e-mail that Intel still remains in the dark about the root cause of the issue. However, Intel claims that its mobile processors aren’t being affected.
“Intel is aware of a small number of instability reports on Intel Core 13th/14th Gen mobile processors,” Intel said in its statement.
“Based on our in-depth analysis of the reported Intel Core 13th/14th Gen desktop processor instability issues, Intel has determined that mobile products are not exposed to the same issue,” the company added. “The symptoms being reported on 13th/14th Gen mobile systems – including system hangs and crashes – are common symptoms stemming from a broad range of potential software and hardware issues.
“As always, if users are experiencing issues with their Intel-powered laptops we encourage them to reach out to the system manufacturer for further assistance,” Intel said.
Author: Mark Hachman, Senior Editor, PCWorld
Mark has written for PCWorld for the last decade, with 30 years of experience covering technology. He has authored over 3,500 articles for PCWorld alone, covering PC microprocessors, peripherals, and Microsoft Windows, among other topics. Mark has written for publications including PC Magazine, Byte, eWEEK, Popular Science and Electronic Buyers' News, where he shared a Jesse H. Neal Award for breaking news. He recently handed over a collection of several dozen Thunderbolt docks and USB-C hubs because his office simply has no more room.